Refund and Returns Policy

Refund and Returns Policy

Last Updated: October 2026

At fex̌hdā, we want you to be completely satisfied with your order. Whether you purchase individual items or one of our custom-curated aesthetic kits, we maintain a clear and fair policy regarding refunds, replacements, and returns.

1. Damaged, Defective, or Incorrect Items

We replace or refund items if they arrive defective, damaged, or significantly different from what you ordered. If an item in your order arrives damaged, please contact us at fexhda@gmail.com within 7 days of delivery with the following details:

  • Your Order Number
  • Clear photos or a short video showing the issue/defect and the outer shipping label

Once verified, we will arrange a direct replacement dispatched at no extra cost, or issue a refund for the affected item.

2. Order Cancellations & Change of Mind

Order Cancellations: Because orders are processed quickly to ensure fast delivery, cancellation requests must be submitted within 12 hours of purchase. Once fulfillment has begun or an order has entered the dispatch queue, it cannot be canceled.

Change of Mind: Once an order has been dispatched from our fulfillment partners, we cannot accept returns or issue refunds for “change of mind.” Please review product descriptions and selections carefully before completing checkout.

3. Non-Delivery & Package Tracking

Confirmed Deliveries: If tracking indicates that your package was delivered but you cannot locate it, please check with housemates, neighbors, or your local postal carrier (USPS). fex̌hdā is not responsible for packages stolen or misplaced after carrier delivery confirmation.

Lost in Transit: If your package shows no tracking movement for more than 20 business days beyond expected delivery dates, please notify us. We will initiate a logistics investigation and gladly send a free replacement or process a full refund.

4. Refund Processing

Once a refund is approved by our support team, the credit will automatically be applied to your original method of payment (such as your PayPal account or card). Standard processing typically takes 3 to 7 business days for the funds to reflect in your account.

5. Authorized Returns

In rare instances where a physical return is explicitly authorized by fex̌hdā, the buyer is responsible for return postage fees. Original shipping fees are non-refundable.

Important: You must contact customer support to receive an official return authorization and exact return address before sending any items back. Packages returned to the address printed on the original postal label cannot be accepted or refunded.

If you have any questions, reach out to us at fexhda@gmail.com